Following our ticketing system and the methods we use to open support tickets, work the issue, update the ticket according to our guidelines, and closing the ticket in a timely manner […]
Attending our work status and communication meetings where we review ticket status and prioritize our work by day, week and client. […]
solving Office365 issues including password resets, new user creation, license assignment, permission assignments, software installs and other issues
supporting other technical assignments as required for client projects and implementations […]
Using ITGlue, MyGlue and other documentation...