An Account Manager (AM) or Customer Success Manager (CSM) plays a critical role in maintaining customer satisfaction, ensuring business growth, and optimizing internal processes. This role bridges the gap between customers, vendors, internal teams, and leadership to foster strong relationships and operational excellence. […]
• Maintain and update the Account Management Board, tracking active accounts, project status, and key customer insights. […]
• Oversee the customer onboarding process fulfillment, ensuring a smooth transition from sales to service delivery. […]
• Oversee purchasing and procurement...